Leung GuoZhon
Many thanks to both Jessica and Erlin for their unwavering attentiveness and professionalism. They constantly make sure my hearing aids are in tip top condition and fine tuned to my changing needs.Special thanks to Jessica who is always so patient and passionate in her work. She dedication to assist her patients’ needs is what sets her apart from others.
I would highly recommend her to those who is looking for audiologist.

Jordan Ong Kian HuatI want to extend my deepest gratitude to the amazing team at the NUH outlet, especially to Jessica and Erlin. They have been incredibly supportive in attending to my hearing needs, and I truly appreciate their continued support and professionalism. Their kindness and helpfulness during my visits have been so encouraging. A big thanks to Jessica and Erlin for everything again! 💕

Bou Tua HoAudiologist Jessica is skilful, understanding n does a detailed analysis of my hearing situation before making recommendations for improving my hearing loss. The follow-ups were fruitful sessions to help me ease into use of hearing pieces, care of them n more efficient use of them to improve my hearing capacity. Most important, I have a pleasant journey to better hearing with Kind. All tks to Jessica n Erlin, her assistant.

David ChiuI recently had the pleasure of visiting KIND at NUH for a hearing aid fitting.From the start, Jessica was very professional and thorough. She began by carefully examining my ears and performing a detail audiometry test to assess my hearing.
After the test, she walked me through my audiogram, clearly explaining the areas where my hearing was lacking and also gave me a better understanding of how a human hearing works.
Based on the results of my hearing test, Jessica recommended the Oticon hearing aid. She set it up to match my specific hearing needs and allowed me to take it home for trial period. After a few follow up tuning sessions, the hearing aid is now calibrated for me and now I can hear better.
It has been a great experience. KIND is highly knowledgeable, patient, and focused on delivering personalised care. I would recommend anyone experiencing hearing loss to visit KIND for a check up.

Lee LizaHaving been a long-time customer of KIND, I appreciate how the dedicated team at KIND journeys alongside their clients — taking time to understand their needs and offering timely solutions. What KIND offers is not just a product. More importantly, the after care service for their clients is top notch. Special shout-out to Hiriya too for her excellent skills and timely follow ups — this is very much appreciated!

Matthew960Getting a reliable hearing aid is one thing but having a reliable and knowledgeable specialist is more important. Ms Hiriya of KIND over the last few months, had been extremely helpful in ensuring I’m comfortable with my pair of hearing aid. She patiently checked and provided instructions on the use of the many functions my hearing aid and using my iPhone connection, how to adjust the volume and the many functions of the device. It’s been over a year since purchasing my hearing aid from KIND and I’m grateful to Ms Hiriya for her patience and knowledge in ensuring I get comfortable with the hearing aids. The many visits to KIND at Orchard Road had been worthwhile and will continue to visit Ms Hiriya for her help. Thanks to her and staff at KIND. Ong Han Ewe, Matthew

Shanon YapKIND Hearing provided an extremely caring and quality service both at my mother's initial hearing aid demonstration and after my purchase. I have no hesitation in awarding 5 stars and would recommend them for everyone looking for a solution for hearing loss.

Colin KohHiriya, the Audiologist was professional & patient. She sensed my initial cynicism , but persevered to convince me the hearing aid would stabilize & prevent my high frequency hearing from getting worse. Training the brain was necessary hence 7-8 hours daily use was recommended. While not fulfilling the daily use , I still managed to get a tangible benefit. I would recommend wearing this hearing aid to anyone . Thank you Hiriya.

Rags RaghavanFriendly and courteous service. Clear explanations and a variety of choices provided. No high pressure selling. Warmly recommended.

Toh Su PoI wish to share with people who need hearing aids about my decision to purchase KIND Hearing Aid. After trying a few well known products & vendors, I chose KIND most importantly for hearing quality rather than other features which other products may have more.

Anthony Yeo Eng SingI am 77 years old with hearing loss for the last 15 years. So far, I’ve used 3 sets of hearing aids. I was not satisfied with the first 2 sets bought from a government hospital and another from a private hearing centre until I came to KIND Hearing after attending a seminar in 2017. I am extremely happy with the quarterly free servicing and my hearing has improved a lot!

Ricardo RossExcellent staff, excellent service. The audiologist, Ms. Ong, was ever so knowledgeable and helpful. She tested my hearing, explained my hearing profile, advised me on hearing aid options, tried different settings on the hearing aid to determine what works best for me, and allowed me to test it over a few days - all so that I could make an informed decision of what works best for me.

Chee Leng PohI was asked to try wearing hearing aids by my children and dreaded the experience. However, my audiologist really put me at ease from the beginning of hearing assessment to trial, fitting and adjustment. KIND provide quarterly appointment for fine tuning and adjustment to my ever evolving hearing needs as I use my hearing aids every day. My audiologist and the team are professional, friendly and cheerful. I really recommend KIND based on my experience.

Indra VeerapillaiI would love to share my thoughts and experience with KIND. I first started with KIND Hearing at NUH with Mr Yeo and Jocelyn since 2016. They made me feel so comfortable. They were so friendly and easy-going with lots of patience. Their other staff including Jessica, Erlin, Chris, Hiriya and Ian been providing great customer service over the years. As for the hearing aids, this is my 2nd pair that I have just gotten last month. The newer technology rechargeable hearing aids have been helping me hear and respond faster which gave me confidence and happiness improving my quality of life. Thank you KIND Hearing for helping me. I always look forward to all my appointments and I wish great success to KIND!

Mary Eapen

Jennifer Lim

Agnes TanI didn’t want a hearing aid but the staff at KIND allowed me to bring hearing aids home to try.
They are patient and did not push me to buy and help me get adjusted to my new hearing.
Now, I cannot imagine not wearing my hearing aids everyday. Thank you KIND.

A. A.We went to the KIND Hearing clinic on Orchard Road last year and were attended to by Dr Hiriya. We have never met anyone who is so patient and transparent especially with senior citizens who are hard of hearing. Hiriya conducted the audio tests and spent a great deal of time with my mom (75 years old) who had come to an audio clinic for the first time and was very sceptical about wearing any sort of device. Hiriya put her at ease in the first meeting itself and cleared all her doubts and concerns without pushing her to buy anything even for a minute. Finally my mom did decide to buy a device which she has been now using for more than a year very happily. This has made a huge difference to her quality of life and now she is wondering as to why didn't she buy the device sooner. She finds it extremely easy to use the device for normal hearing, taking phone calls as well as watching TV. The device Hiriya had recommended is fuss free and very easy for my mom to maintain on a daily basis. I would sincerely encourage families to at least try these out as an audio device through the right audiologist and clinic makes a huge huge difference. The KIND clinic also services the devices a number of times in a year as and when required including fine tuning to optimise the hearing based on individual needs. We have been there a few times after buying our device and it is an absolute pleasure dealing with people there.

Nor C. D.I am extremely grateful to both Ms Jessica and Ms Erlin for listening to my concerns about my loss of hearing. They patiently reviewed my case and recommended me a hearing aid that has enabled me to carry on with my daily work and duties with ease. Ms Jessica was very thorough in her evaluation of my hearing. She conducted a comprehensive hearing test and asked me a lot of questions about my lifestyle and hearing needs. This helped her to identify the perfect hearing aid for me. I would highly recommend Ms Jessica and Ms Erlin to anyone who is considering getting a hearing aid. They are both knowledgeable, compassionate and patient.

Anna ChewBeen with KIND Hearing for almost a decade, it is the BEST ever choice I’ve ever made for myself. KIND Hearing completes me by bringing all sounds in the universe back to me. Hearing aids helped boost my self-confidence tremendously and enable me to perform my best on a professional level. My audiologist is not only a great listener, and empathetic to the concerns of his patients, he is also highly knowledgeable, trustworthy and always treat his patients just the way he wants to be treated. Without him, I'd still be struggling in my everyday routine. There was once, my left hearing aid speaker broke down. Immediately, I lost my balance while walking on the road. I gave a SOS call to my branch and they invited me to come to the clinic immediately to see my audiologist. He checked the hearing aids and replaced them for me. My life just got saved! Little gesture from this mighty team. I could not thank them enough. In KIND Hearing (based on my 10 years experience with them), I confidently say that they only offer/recommend what you need, not what they want to sell.

Jasmine KohI have an enriching experience today at KIND Hearing clinic. Both Jessica (audiologist) and Erlin have been most helpful and friendly. Makes my trip there to check on my hearing ability worthwhile. Thank you so much ladies 🤗👏

P. CheongI visited KIND Hearing@NUH to enquire about hearing aids as I suffered a hearing loss on my right ear. Erlin was very kind to promptly arrange a review by Jessica, the clinical audiologist, who was very patient in explaining to me the types of hearing aids available, after doing a hearing test. She offered and explained various alternatives besides conventional hearing aids, such as cochlea implants and CROS hearing aids. I definitely benefitted tremendously by her sharing. Thanks very much!!!

Pearlin LimI am a mother in my 40s and was born deaf. I love KIND HEARING and have been with them for many years. The team is very professional and patient in attending to all my hearing issues. Do not be afraid to try hearing aids if you have hearing loss. I am a happy and satisfied customer and have full confidence that KIND HEARING will take care of you as well.

Philip WeeThey are very professional and nothing was too much trouble for them.
I have just upgraded my hearing aid and am totally happy with the service I get on every visit.

Catherine NgKIND hearing aids have helped me to hear better. It has improved my hearing in noisy environment. The customer service in KIND is top notch.

A. A.I met with Eliza for a consultation and she was very understanding and assuring. I have met with other audiologists and found Eliza to be kindness of all. I was assured that wearing hearing aids at 28yrs old will be beneficial especially for my work. When I first had them on, I was thrilled that I could hear the crispness of sounds again. Thank you KIND Hearing, Eliza and Jocelyn for being really nice!

Yvonne NgKIND Hearing @NUH Medical Centre has a team of friendly and accommodating staffs. Thank you Mr Yeo for being so patient and professional. Recently I purchased a new ear piece after given a trial period to test on. It was fantastic! Mr Yeo assured me I could go back to him anytime if I encounter any issue with it. I strongly encourage KIND if anyone has issue with their hearing aid or need to purchase one!

Lim Jing-YiMy grandmother has been seeing Mr Yeo for more than 5 years. He is very patient and professional. Good service by all staff at the clinic. Would definitely recommend this clinic!

Lena QuaMr Yeo and Erlin made our visit very pleasant. We were there for my husband's defective hearing aid and Mr Yeo did the servicing for him without charging any fee. He's very professional and gave very good advice 👍. Both Mr Yeo and Erlin are very courteous and friendly. Erlin helps to slot in a last minute appointment for my husband.. appreciate it very much! Thanks so much!

Ngiam Tong YuenI have hearing loss for many years now. I’d like to recommend KIND HEARING as they have earned my confidence with their professionalism. The staff are always friendly and helpful. The hearing aid that I have is small, clear and comfortable. It is super discreet and my friends are not aware that I am wearing hearing aids. My audiologist really understand my needs! Thank you KIND!

Joanna BielinskiKI couldn’t be happier with the service I have received with KIND Hearing. The audiologist has a deep understanding of the patient's needs, and he has done a great job adjusting my hearing aid to my present hearing status. It was my first visit to the KIND Hearing, and I am sure that I will revisit them for the next service session.

Patrick ChiaI have heard so much from friends that hearing aids have limited utility. Now that I have come to KIND, I begin to understand it is not volume level but frequency re-introduction that makes my hearing possible. I must say I took to the equipment like fish to the water. A lot also has to do with Eliza whose explanation is clear and precise. I must say She is patient too. I have no complaints except to have to learn how to handle the technological aspects to set the best results. All in all my experience is excellent.

Thomas LewEliza, friendly, helpful. Her service is excellent. Would like to recommend her to my friends and relatives.

Mr. Moses TanFor the past ten years, I have been looking for a reliable hearing aid company that could serve the needs of my mother well. Her hearing has deteriorated progressively to a point where it was very difficult to engage in a proper conversation with her. Worse, because of her bad hearing condition, my mother cut herself off socially – even with family members – as she is painfully aware that she was imposing on others and causing others much difficulties during communication with her.

Over the past many years, I have not been able to find a reliable hearing aid company, even within the hospitals. Hearing aid requires numerous visits to adjust it. The person also needs to adapt to the adjustments each time. Plus, there is the psychological impact that the condition has on the person, causing much discouragement to the person that could even lead to depression. So, a VERY patient, understanding and sensitive audiologist is required to address the numerous needs of the hearing impaired person. I personally find that some of the hearing aid companies are just out to make a quick buck and their after-care services are very inadequate.

After many disappointments over the years and trying many different kinds of hearing aid, both expensive and cheap ones, I am personally discouraged too. Out of desperation in March 2023, I just brought my mother to KIND in the NUH Medical Center, not knowing what to expect. I didn’t know anything about KIND, just that it was there as I saw it when I ate at a nearby cafeteria.

My mother and I were very blessed to have finally found KIND. They put us at ease and conducted a test on my mother before showing us a range of hearing aid that was priced differently. They did not try to push us to buy the higher end ones, and we were left to make our own decisions with no pressure from them. We were offered a trial that was free before we made a final decision on the selection of the hearing aid.

Over the next few months, whenever an adjustment of the hearing aid is required, we could very easily and conveniently make an appointment, simply by texting for help. This is unlike the hospitals where just trying to get a hearing test done took us several months, and then there was also another very long wait-time to consult an audiologist to purchase a hearing aid. And each time my mother’s hearing aid required an adjustment, we had to wait for a few weeks to a month before we could see the audiologist, and at times, their services were not up to par because they had so many patients lined up to see them.

For KIND, we could very easily get an appointment. My mother was assigned to Jessica Ong, a clinical audiologist who would listen to my mother’s feedback before explaining to us what she was doing when adjusting the hearing aid. She is knowledgeable and very professional. She was super patient even though sometimes, we asked to consult her only one week after a previous appointment.

What is important is that my mother was comfortable going for the consultations as she wasn’t made to feel that she was troublesome. Jessica’s kindness to my mother is much appreciated. Things that my mother didn’t understand was explained to her even if she had to repeat herself on different visits. While it was difficult for my mother to understand certain technical details, Jessica was able to make it plain and easy for me. Her congenial personality and warmth are great.

Even the administrator, Erlin, was very efficient and always make us feel welcome when we go for consultations. She is very friendly and always wear a nice smile. She explains the details of payment very clearly. Erlin also ensures that my mother’s records are updated.

Overall, I am very happy with the services that KIND provides for us, and their professionalism is simply awesome!